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How semartjitu Handles Your Personal Data

This Privacy Policy explains exactly what data semartjitu collects when you open an account, fund it via DANA, OVO or GoPay, and use the lobby — and what we do with it.

Account data collected at registrationWallet activity: DANA, OVO, GoPayData stored with encryptionYour right to access or deleteContact us to request changes

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, update or remove data we hold on your account, our support team handles privacy requests directly. You can reach us through live chat inside the lobby, by email, or via the account help form. We aim to respond to all privacy-related requests and confirm next steps promptly.

Live Chat Support Open the chat widget inside your account lobby. State your privacy request clearly and our team will pull your account record and confirm what data we hold.

Email Request Send your data access or deletion request by email with your registered account name and the wallet type you use — DANA, OVO or GoPay — so we can locate your record.

Account Help Form Use the in-account help form under account settings. Select the privacy category, describe your request, and submit. You will receive a ticket reference to track progress.

What We Collect and Why We Collect It

semartjitu Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with semartjitu, we collect the details you provide at registration — your name, email address, and the mobile number linked to your OTP verification step. When you make a deposit or withdrawal through DANA, OVO or GoPay, our payment processor records

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the transaction reference and wallet identifier so we can match funds to your account correctly. We do not store your full wallet PIN or bank credentials. We also collect device and session data — browser type, IP address, and session timestamps — to keep your account
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secure and to detect unusual access patterns. This data is processed to fulfil your account service, verify your identity as required by the platform's compliance obligations, and resolve any payment disputes you raise with our support team. Log data is retained for a defined period and
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then deleted in line with our internal retention schedule. You can ask us at any time what data we hold against your account, and we will provide a summary through our support channel. Availability of account services depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply SSL encryption to all data in transit between your device and our servers. Account sessions require OTP confirmation on new devices, which means even if your password is compromised, access still requires the one-time code sent to your registered mobile number. We do not sell or rent your personal data to third parties for marketing. Data we share is limited to the payment processors that handle DANA, OVO and GoPay transactions, and only to the extent needed to complete or dispute a transaction.

Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can clear cookies through your browser settings at any time without losing your account.

Retention Schedule Account data is kept for as long as your account is active. When you request account closure, we retain only what our compliance obligations require and delete the rest on schedule.

Third-Party Sharing Your data is shared with DANA, OVO and GoPay processors strictly to process your deposits and withdrawals. No marketing list, no data broker, no external profiling.

Your Right to Request Changes You can ask us to correct inaccurate data, restrict how we use it, or delete your account record entirely. Submit your request via live chat or email and we will confirm the action taken.

Common Questions About Your Data on semartjitu

Here are the questions we receive most often about how your data is handled, stored and accessed. If your question is not covered below, reach out through live chat or the account help form.

We collect your name, email address and mobile number at registration. When you verify via OTP, that mobile number becomes your primary account identity and is used for login security.

No. We store only the transaction reference and wallet identifier returned by the payment processor. Your wallet PIN and full account credentials are never held on our side.

Contact us through live chat or email, stating your registered account name and wallet type. We will compile a data summary and send it to your registered email address.

Yes. Submit a deletion request via the account help form or live chat. We will remove your personal data within our stated schedule, retaining only what compliance obligations require.

We use session cookies for login continuity and analytics cookies to see which lobby sections are used most. Clear cookies through your browser settings at any point without affecting your account balance.

Only with the payment processors handling DANA, OVO and GoPay transactions, and only to the extent needed to complete or dispute those transactions. We do not share data with advertisers or data brokers.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How semartjitu Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Common Questions About Your Data on semartjitu

01 What personal data does semartjitu collect when I register?

02 Does semartjitu store my DANA, OVO or GoPay wallet credentials?

03 How do I request a copy of the data semartjitu holds on my account?

04 Can I ask semartjitu to delete my account data?

05 What cookies does semartjitu use and can I opt out?

06 Is my data shared with anyone outside semartjitu?

Privacy Policy

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